Satisfaction guarantee and complaints

Nutricanis uses premium-quality ingredients, the great flavour of which has been tested extensively by our four-legged friends. However, if your dog does not enjoy the food, you can return the opened package free of charge for a full refund of the purchase price. This is our Nutricanis satisfaction guarantee.
Complete the return slip enclosed with each order and send it back together with the opened package and any unopened goods in their original packaging. Please make sure you seal the opened package carefully for transport.

Although we make every effort to make sure your Nutricanis order reaches you in perfect condition, a small number of customers may receive incorrect deliveries or damaged products in exceptional cases. Naturally, in such rare cases, Nutricanis will take the goods back and exchange them quickly and free of charge.
Please contact our customer service via our contact form or our toll-free* hotline 00800 - 1111 7777. In the next step, we will send you an email with a shipping label that you can use to return the parcel to us at no charge. Please complete the return form and ship it along with the incorrect delivery or faulty goods in the original packaging.