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Privacy & cookies

1. General
Personal data (e.g., name, city, gender, etc. and information about your dog) that you enter on the website at the URL www.nutricanis.com are collected, used and processed by Clovershell Ltd., which is the responsible body for the purposes of the applicable data protection laws (especially the German Telemedia Act and German Federal Data Protection Act. This privacy policy supplements the General Terms and Conditions that apply to content offered by Clovershell Ltd.

2. Registration for our online shop
To use our online shop you must first register on our website with your first and last name, your email address and a password, which you may choose freely. Additional data, such as your address, can be added at a later point. Please make sure you keep your password secret to prevent misuse. Your password will not be visible to other users under any circumstances or at any time. We will never share your information with third parties or make it available to third parties in any way other than those outlined in Point 4. Upon request, Clovershell Ltd. will gladly provide you with information about the data stored about you. To request this information, simply send us an email via our contact form. We use the data you provide for processing your order. When you subscribe to our newsletter, your email address will be used for promotion of our products until you unsubscribe. You can unsubscribe at any time.

2.1 Required information
In order for the content offered by Clovershell Ltd. to work as intended, nutricanis.com requires certain mandatory personal information as part of your registration. This includes the following:

  • First and last name
  • Email address
  • Password

For order fulfillment and delivery purposes, we also need the following information:

  • Address, postal code and city/li>
  • Phone number

2.2 Optional information
You also have the option to provide additional information about yourself on a voluntary basis. The following are some examples:

  • Address, postal code and city
  • Phone number

2.3 My account/settings
You can change your personal data (the details mentioned in 2.1 and 2.2) at any time under “My Account.”

3. Nature, scope and purpose of data usage
The data provided by you in connection with your registration or use of the content offered by Clovershell Ltd. are used solely for contractual purposes, i.e. for the fulfillment and delivery of your orders at nutricanis.com. Clovershell Ltd. also records traffic and usage data created when you use nutricanis.com, e.g. through the use of cookies or by means of server log files. 
Data communicated to and collected by Clovershell Ltd., whether for registration purposes or during the use of nutricanis.com are used by us to deliver (or arrange the delivery of) personalised advertising, provided that you have agreed to receive the nutricanis.com newsletter. If you no longer wish to receive such personalised advertising material, you can object to this use at any time. This may necessitate the provision and acceptance of opt-out cookies. Please send us your objection by email via our contact form or through your user account, if you have one. It may be necessary to configure a permanent cookie on your computer in order to ensure you no longer receive personal advertising content. 
Clovershell Ltd. may also create usage profiles for customised design of our portal and for advertising purposes. In creating these profiles, Clovershell Ltd. uses only pseudonyms. These usage profile data are never linked to data that could identify you personally. In line with the relevant legal provisions, the creation of usage profiles does not require a separate agreement. Nevertheless, if you disagree with the creation of such usage profiles, you can object at any time to prevent the use of your data for these purposes in the future. Please send us your objection by email via the contact form.
 If you use chargeable services or the web shop offered by Clovershell Ltd., billing data such as your credit card data will be collected and used to bill the services or products you have used or ordered. Any such data collected from you by Clovershell Ltd. shall be stored electronically. In addition, these data shall only be used for informational and promotional purposes with your prior consent. 
As part of our fully automated shipping process, the address details of the recipient are stored by the warehouse/logistics service provider so that the data can be passed on to the shipping company. The partner companies involved in the shipping process undertake to use the stored data exclusively for processing and executing orders.

4. Third parties
Clovershell Ltd. will not share your personal data with third parties for advertising or marketing purposes without your express prior consent. Your data will only be made accessible to third parties to the extent that Clovershell Ltd. uses their services for operating its shop; for example a service provider that hosts the nutricanis.com portal and the data generated through this portal. Clovershell Ltd. ensures that these companies comply with the relevant data protection laws, such as the German Federal Data Protection Act and the German Telemedia Act. Furthermore, Clovershell Ltd. may be required by law to pass certain data on to third parties such as investigative authorities. Except to the aforementioned extent your personal data will not be disclosed without your prior express consent.

5. Granted consent / right of withdrawal
If you expressly agree to certain (further) use of your data (e.g., receipt of our newsletter, see also Section 6), you do so on a voluntary basis. You therefore have the right to revoke this consent at any time, which will then take effect in the future. You can contact us at any time, ideally by email via the contact form. For additional contact information, please see our Disclaimer.

6. Newsletter
When you subscribe to our newsletter, we will use your email address for our own advertising purposes until you unsubscribe. You can unsubscribe at any time. The wording of your consent is as follows: [“Please click on this link to confirm that you want to receive our newsletter.”]

7. Cookies, Web-Bugs
Cookies are small text files that are stored on the hard drives of visitors to the portal. As per to the settings of the website, a temporary cookie is created on your hard drive which stores certain information during your visit, e.g. language and length of your stay on nutricanis.com. Furthermore, a permanent cookie is created, which among other things, allows the “remain logged in” function to be used and counts the number of your visits without automatically linking your computer with your personal data. The information contained in cookies makes navigation easier for you and allows the content of our website to be displayed correctly. Cookies do not contain personal information. Our cookies are also not designed to identify you personally. Clovershell Ltd. uses information stored by cookies to analyse the use of its portals and to improve our contents. You may prevent the storage of cookies by changing your browser settings accordingly. Please consult your browser’s instructions for details. Advertisements appearing on nutricanis.com are usually not inserted by Clovershell Ltd. but instead by agencies or technical service providers. When you click on an online advertisement, for example, your IP address is automatically transmitted to the advertiser. Some advertisers also use cookies, Flash cookies, web bugs, JavaScript and/or other technical tools. Clovershell Ltd. is not responsible for the use of such tools by third parties.

8. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on this website, within EU Member States or in other member states of the European Economic Area Google will shorten your IP address before transmitting it. Your full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator and providing other services for the website operator relating to website activity and Internet usage. Google will not associate your browser’s IP address transmitted for Google Analytics purposes with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data generated by the cookie about your use of the website (incl. your IP address) and its processing by Google by downloading and installing the browser plug-in provided under this link http://tools.google.com/dlpage/gaoptout?hl=de].

9. Google Ads
This website uses Google Remarketing, an online advertising service. For this purpose, information about your surfing behaviour during your visit to our website is collected in anonymous format and stored on your computer using text files known as “cookies.” Based on the information stored in the cookie, third party providers, including Google, then display advertisements on websites on the Internet.
You can disable this use of cookies by Google by clicking on the following link: Google opt-out link
For more information about Google and this technology, please see the Google Privacy Policy.

10. Use of Facebook Social Plugins
This website uses social plugins (“plugins”) provided by the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the addition “Facebook Social Plugin.” An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins. If you visit a page of this website that contains such a plugin, your browser establishes a direct connection to Facebook servers. The content of the plugin is transferred by Facebook directly to your browser which embeds it into the website.

By integrating the plugin Facebook receives the information that your browser has accessed the corresponding page of this website, even if you do not have a Facebook account or are currently not logged in. This information (including your IP address) will be sent directly from your browser to a Facebook server in the U.S. and stored there.

 If you are logged into Facebook, Facebook can link your visit to our website directly with your Facebook account. If you interact with the plugins, for example, by clicking the “Like” button or by leaving a comment, the corresponding information is also transmitted directly to a Facebook server and stored there. In addition, information is posted on Facebook and can be viewed by your Facebook friends.

Facebook may use this information for advertising purposes, market research and to personalise the design of Facebook pages. For this purpose, Facebook creates profiles regarding usage, interests and relationships, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide further services linked with the use of Facebook.

If you do not want Facebook to link the data collected via our website to your Facebook account, you must log out of Facebook before you visit our website.

To find out more about the purpose of such data collection and the extent to which Facebook collects, processes and uses these data as well as your rights and the settings available to protect your privacy, please visit http://www.facebook.com/policy.php

11. Twitter
AFunctions related to the Internet service Twitter are integrated throughout our web pages. The services linked to these functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Using Twitter and the “Re-Tweet” function will connect the websites you visit with your Twitter account and will disclose your browsing activity to other users. This involves the transfer of data to Twitter. 
Please note that as the provider of this website, we have no knowledge of the content of the data transferred and the nature of its use by Twitter. For further information on this topic, please see the Twitter Privacy Policy at: http://twitter.com/privacy.
You can change your Twitter privacy settings under your account settings at http://twitter.com/account/settings.

12. Information, correction, deletion or blocking of personal data
You may contact Clovershell Ltd. at any time to request the disclosure of any personal data stored by us. You also have the right to have your data corrected, blocked or deleted at any time. To do so, simply call our telephone hotline or send us an email via our contact form. In some cases, it may be necessary to preserve records due to legal obligations. In such cases, the data will be blocked for further use but cannot be deleted.

Your contact person for issues related to privacy:
Christian Döll (solicitor)
Clovershell Ltd.
Emmanouel Roides Street, Kirzis Center, Block D, Office D25
3031 Limassol

13. Safe and secure shopping
We will never disclose your personal data to third parties or other advertisers. Your data will be used solely for processing your order. To ensure that you are well protected when shopping, we use 128-bit SSL encryption (secure sockets layer protocol) for all transactions (i.e. when you are in the “My Account” or “Checkout” sections of our website) and also throughout the entire payment process (which includes all the steps following your click on “Checkout”). Data transmitted by you (such as address or credit card information) is encrypted in such a way as to ensure that it cannot be accessed by any third party.

14. Changes to the Privacy Policy
Clovershell Ltd. reserves the right to update this Privacy Policy. In case of changes that may be unfavourable for you, Clovershell Ltd. will give you reasonable notice prior to the change.

Updated: June 2013

Use of cookies

We use cookies to make our website optimal for you and to be able to continuously improve it. By continuing to use the website, you agree to the use of cookies. Further information on cookies can be found in our privacy policy.

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